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- VSee support staff hours are from 6AM-6PM PST (Mon-Fri).
- VSee support staff hours are from 6AM-6PM PT (Mon-Fri).
- We offer a telepsychiatry service for individuals suffering from early-onset psychiatric disorder, providing effective, evidence-based drug treatment to advance recovery and rehabilitation. We attempt to be systematic in our intervention trials, frequently using pharmacogenetic testing to inform our choice of agents.
- VSee Clinic is a simple, secure way for you to hold a telehealth consultation with your provider from anywhere. VSee Clinic allows HIPAA-compliant chat and video calls. It’s encrypted, so your patient health data is secure. Seeing your doctor is easy with VSee Clinic. You can schedule an consultati.
Get the care you need without leaving home. We offer video visits for primary and specialty care, urgent care and preventive services.
VSee Clinic Web 4.0.4 – Calendar Access for CSRs, Auto-Set Your Clinic Hours. VSee Clinic Mobile 1.14 - Patients Can Now Search for.
Video visits have a waiting room for patients just like in-person visits do. Each Polyclinic department has its own video visit waiting room.
Our secure video visits bring care to you
A video visit lets you meet with your doctor via live video using your computer, smartphone or tablet. There’s no need to drive to a Polyclinic location or take time off from work.
Benefits include:
- Seeing and talking with your primary care provider or specialist from the safety of your home
- Reducing exposure to viruses and illnesses
- Getting quality care for common conditions like the flu, allergies and infection
- Having a prescription sent directly to your pharmacy
Scheduling and billing
Appointments are required for all video visits. To schedule an appointment:
- Call your Polyclinic doctor or clinic.
- Review and agree to our financial agreement and notice of privacy practices if you’re new to Polyclinic.
Video visits are billed the same way in-person visits are billed. Contact your health insurer for details.
Before your appointment
Your video visit will be done through VSee Clinic, a video visit platform. It works on most devices and browsers. For the best experience, we suggest using Google Chrome.
To get started:
- Set up VSee Clinic using the instructions listed below.
- Close all other browsers, video conferencing programs, social media accounts and Bluetooth during your visit.
- Click the “enter waiting room” button 10 minutes before your visit is supposed to begin. The visit will start when your doctor is ready.
Welcome to this instructional video on setting up VSee for your Polyclinic video visit. Today, we will go over how to download VSee for your mobile device. For a brief background, video visits also known as telehealth are online clinical appointments via video with your Polyclinic provider. These appointments are done through your own phone or device without coming into the clinic.
Ok, are you ready? To make a video visit appointment you, first need to call your providers office. Appointments are required for all video visits. During the call you will speak with a patient service representative, also known as a PSR. They’ll instruct you to download the VSee mobile app. If you have already spoken with a PSR at The Polyclinic please continue to the next portion of the video. If you haven’t, please call your providers office to set up an appointment.
We ask all patients to set up their VSee video visit 15 to 30 minutes in advance of your visit. Before we get started make sure to close out of any other video conferencing tools and social media apps like Zoom, WebEx, FaceTime, Facebook, Instagram, and Twitter. Just to name a few. Using these while using VSee can kick you out of your appointment, we don’t want this to happen. Also make sure to go over these requirements before proceeding.
Before we get started, it’s important to note; that certain mobile devices do not allow users to play videos while performing other tasks on their phone. If you are using an iPhone and want to listen to these directions while installing, we recommend opening this video on another device such as a computer, laptop, or a tablet for the best experience. Most Android users can follow along by minimizing their screen on the YouTube mobile app. However, we also recommend using another device to follow along.
If you are experiencing technical difficulties with your phone or during set up, please call the VSee support site at eight four four, eight five two, nine two two five before proceeding to the next step.
Ok, we can now proceed to downloading VSee to your phone. Go to the mobile app store for your phone. This is either Google Play on Android or the App Store on iPhone or iOS. Search VSee Clinic, then download and install the app. Make sure you aren’t downloading other VSee apps like VSee Messenger or VSee Waiting Room. The first time you download the app you’ll be asked to enable notifications. Click allow. Then you’ll be asked to use a room code. This will be given to you by the PSR you called to set up the appointment. For this example were using a test code. You will then be taken to an intake form. Please fill out this information which includes your name, date of birth, your phone number, the reason for your visit, if this is your first visit with us. Then review the consent form to participate in VSee by clicking on the hyperlink. After reading, click I give my consent. Finally, click enter the waiting room. You will then be taken to another screen to review additional information. Please follow these instructions, then click enter the waiting room. If this is your first time downloading the VSee app, you’ll be asked to allow access to your camera and microphone. Click ok for both prompts. If you click don’t allow the video visit will not work. If you accidentally click don’t allow, you will need to go into your devices settings to allow access to your microphone and camera.
Finally, the video call will launch and you’re ready for your appointment. Your provider should be with you shortly. Once you’re done with your visit, exit out of the VSee app. Once again if you have any issues during these steps, including technical issues or overall setup. Call the VSee support site at eight four four, eight five two, nine two two five. Thanks for listening, we hope your video visit is a pleasant experience.
Video
Setting up VSee on your smartphone
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In this video from The Polyclinic, learn how to set up and use VSee on your smartphone for video visits with your health care provider. Or follow these instructions.
Video
Setting up VSee on your computer or laptop
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In this video from The Polyclinic, learn how to set up VSee on your computer or laptop for video visits with your health care provider. Or follow these instructions.
Welcome to this instructional video on setting up VSee for your Polyclinic video visit. Today we will go over how to download VSee for your computer or laptop. For a brief background, video visits also known as telehealth are online clinical appointments via video with your Polyclinic provider. These appointments are done through your own device without coming into the clinic.
Ok, are you ready? To make a video visit appointment you first need to call your providers office. Appointments are required for all video visits. During the call you will speak with a patient service representative, also known as a PSR. They’ll instruct you to install VSee to your computer or laptop. If you have already spoken with a PSR please continue to the next portion of the video. If you haven’t, please call your providers office to set up an appointment.
We ask all patients to set up their VSee video visit 15 to 30 minutes in advance. Before we get started we’ll go over requirements for your computer or laptop in order for VSee to work properly. For your computer or laptop, make sure you have a web camera or built in camera. Please make sure this is turned on in your computer or laptop settings. A headset, headphones, or a built in microphone and speakers. Once again, make sure your built in microphone and speakers are turned on. You also want to make sure that your headset or headphones have a microphone attached in order for you to speak during the appointment. Make sure you have internet access whether that’s Wi-Fi or connected to an Ethernet cable. Make sure you have the latest version of your internet browser. We recommend using Google Chrome for the best experience. Finally, make sure to close out of any other video conferencing tools and social media sites like Zoom, WebEx, FaceTime, Facebook, Instagram, and Twitter to name a few.
If you are experiencing technical difficulties, please call the VSee support site at eight four four, eight five two, nine two two five before proceeding to the next step.
Ok, we can now proceed to setting up VSee. Go to the Polyclinic’s VSee webpage prior to your appointment start time. You’ll also be given instructions to access this webpage by the PSR who helped set up the appointment. The URL link should be polyclinic dot com slash video visit. Once you get to the Polyclinic video visit waiting room. You can select which room to enter based on location, specialty, primary care, or covid nineteen concern. For this example I will select Madison Center family medicine. Click enter waiting room. You’ll be taken to the pop up with an intake form. Please fill out this information which includes your name, date of birth, your phone number, your chief complaint, which is optional, if this is your first visit with us. Review the consent form with us to by clicking on the blue hyperlink. Then click, I give my consent. Finally, click continue.
If this is your first time installing VSee, click install VSee. If you’ve already installed VSee, click proceed to consultation. Since this is my first visit, I’m going to click install VSee. Follow the steps provided on the pop up page to install the VSee icon. Click on the VSee file at the bottom of your web browser. If prompted click run, to install the application. Then click ok to complete the installation. Click the always run on this site button at the top of your web browser to enable the required plugins. Then click next. You’ll be asked to check your audio and video settings. You can start that by clicking on the start test button. You’ll be asked to open VSee to launch the application. You’ll then be asked to review the privacy and terms, once you have viewed that. Click I agree to proceed to the audio and video testing. You will then be asked to review your webcam, do you see yourself? Click yes if you can. Next, you’ll be asked to test your speaker volume. To test, click on test sound. If you hear the ringtone click yes to proceed. Then you’ll be asked to test your microphone. Start speaking into your mic, if you see the mic turning red and moving up and down click yes. Setup is now complete, so click done then you’ll pop up on the screen and you are ready for your appointment.
Once you’re done with the visit, just click on the red call button. To exit the waiting room click on the orange exit waiting room button, and that’s the end of your visit.
Once again if you have any issues during these steps, including technical issues or overall setup. Call the VSee support site at eight four four, eight five two, nine two two five. Thanks for listening, we hope your video visit is a pleasant experience.
Trouble connecting?
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If you have problems using VSee, call 1-844-852-9225.
Help is available Monday through Friday, 7 a.m. to 7 p.m., and Saturday, 7 a.m. to 5 p.m.
Get the care you need without leaving home.
We're here to help you get the care you need, when you need it. Many of our providers offer virtual visit appointments.
Thank you for choosing The Everett Clinic and for using our video visit feature. Virtual care waiting rooms are for patients who already have a scheduled appointment. To schedule a virtual care visit or to talk about your care, call 1-425-257-1400, or find care near you.
Mobile devices
Find video visit instructions for your mobile phone.
Computers and tablets
Find video visit instructions for your computer or tablet.
Virtual visits on mobile
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Learn how to set up and use VSee on your smartphone.
How to set up VSee on your smartphone
My name is Ginny
I work for Optum and I help patients and providers set up VSee for video visits.
Today I am going to walk you through downloading and setting up VSee Clinic on your mobile device.
This is to prepare you for your video visit with your clinic.
A video visit, sometimes referred to as telehealth, is an online video appointment with your provider.
You can see your provider through your own device without coming in to the clinic.
VSee is the secure video technology that your clinic uses so you could have a video visit with your health care provider.
To get started we recommend you join the visit ten minutes in advance.
So prior to your scheduled visit download the app
That's the first thing that a patient needs to do.
The app can be downloaded by going to the app store on your mobile device
And searching for VSee Clinic.
The first step is to download and install the Vsee Clinic app which is free.
Be sure to download VSee Clinic, not other VSee apps such as VSee Messenger or VSee Waiting Room.
The first time you download the app you will be asked to enable notifications
Click Allow.
There are two ways to join a visit with VSee.
If you were sent an email invitation from VSee
With a link to the VSee appointment you can click in that email to proceed.
If you were given a room code by your clinic
Basically a password for the provider you are seeing
Click I have my provider's room code to proceed.
Then you'll be asked to use a room code that you should've been given by your clinic.
I'm going to use in this example a test room code or basically a password called optumtest.
Again, that room code should've been given to you by your clinic.
Then you'll be taken to enter some intake questions.
Enter your first name
Your last name
Date of birth
Phone number
Reason for your visit
Whether this is your first visit with us
Review our consent form to participate in this telemedicine consultation
And then click Enter Waiting Room.
Then you'll be taken to another screen with information for your visit.
You can review this information and then click Enter Waiting Room.
Then the first time you download the app
You'll be asked to allow access for your microphone and camera.
Click OK for both prompts.
If you click Don't Allow the video visit will not work.
If you accidentally press Don't Allow you should go into your device's settings
To then allow access for your microphone and camera.
Last, the video call will launch.
Your provider will join the visit shortly.
If you have questions about setup of VSee or run into trouble with VSee
You could call our Optum Patient Support Line at 844-852-9225
For a representative to assist you.
If you have questions about your visit
Or other questions specific to your care plan
Please contact your clinic.
Virtual visits on your computer
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Learn how to set up and use VSee on your desktop or laptop.
How to set up VSee on your computer
My name is Ginny
I work for Optum and I help patients and providers set up VSee for video visits.
Today I'm going to walk you through downloading and setting up VSee Clinic on your computer.
This is to prepare you for your video visit with your clinic.
A video visit, sometimes referred to as telehealth, is an online video appointment with your provider.
You can see your provider through your own device without coming in to the clinic.
VSee is the secure technology that your clinic uses so you can have a video visit with your health care provider.
To get started we recommend you join the visit ten minutes in advance.
But perhaps for setting up VSee on your computer
You set it up with more time.
What you need is a computer with a webcam or built-in camera
A headset or built-in microphone, speakers
Internet access, and the latest version of your internet browser.
Google Chrome is recommended
But Firefox or Safari can work as well.
Before starting, close other video conferencing tools such as Zoom, Webex, Skype or FaceTime.
Enter the unique web address for your clinic prior to your appointment start time.
You should get that unique web address from your clinic when you schedule your appointment.
I'm going to use a test clinic web address, just so you know.
You'll be taken to your clinic's VSee waiting room page.
Click Enter Waiting Room.
You'll be taken to an intake form with information to fill out before your visit.
Type in your name
Your date of birth
Your phone
Your chief complaint which is optional
If this is your first visit with us
Review the consent form for your clinic by clicking on the blue hyperlink
And then click I give my consent
And click Continue.
If this is your first visit click on click here to install VSee
If you've installed VSee you may proceed to the consultation.
By clicking proceed to consultation.
This is my first visit so I'm going to click here to install VSee.
Follow the steps to install the VSee icon.
Click on the VSee file that just downloaded
At the bottom of your web browser.
If prompted, click Run to install the application.
Then click OK to complete the installation.
Vsee App Download
If prompted, click Always run on this site at the top of your web browser to enable the required plugin
And then click Next.
You'll be asked to check your audio and video settings.
You can start that by starting test.
You'll be asked to open VSee.
You'll be asked to review VSee's privacy and terms.
Once you've reviewed that, click I Agree.
Vsee Clinic For Patients
Then you'll be asked to setup your webcam
Do you see yourself? Click Yes.
You'll be asked to test your speaker volume
So you can click on this button to play test sound.
Do you hear the ringtone? If so, click Yes.
Then you'll be asked to test your microphone.
Do you see the mic turning red? Click Yes.
Once setup is complete, click Done.
Then you'll pop-up on the screen
And your provider will be joining you shortly.
When the visit is over you can end the visit by clicking on that red call button.
At the end of the visit be sure to exit the waiting room by clicking on this orange button here.
And that's the end of the visit.
If you have questions about setup of VSee or run into trouble with VSee
You could call our Optum Patient Support Line at 844-852-9225
For a representative to assist you.
If you have questions about your visit
Or other questions specific to your care plan
Please contact your clinic.
How to get started
With VSee, you can have a virtual visit appointment with your provider from the comfort of your home. You can use online video to see and speak with each other.
Go the to VSee help center for more info.
- Close all applications on your smartphone, computer or tablet before starting your visit.
- Close all other browser tabs.
- Log out of all social media accounts (Facebook, Twitter, WhatsApp, Instagram).
- Disable Bluetooth.
Frequently asked questions
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The cost is the same as an appointment in our clinic. Check your health plan for specific coverage details.
We want to make sure we’re taking great care of you and meeting your health care needs, especially given the concerns and demands of the coronavirus disease 2019 (COVID-19).
Yes, you will still get reminders through your patient portal. The reminders include instruction reminders.
No, your provider cannot receive chat messages. Support staff may use chat to give you information about your appointment time. If you are interested in messaging your provider online, please sign up for a MyChart account.
The amount of data used during a virtual care appointment shouldn't be very much. Many cell phone carriers are changing data plans during this time. Please check with your cell phone carrier if you have questions about data usage.
For additional help with VSee, call our Optum patient support line at 1-844-852-9225 for a representative to assist you.
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Learn more about COVID-19, ways to protect yourself and get answers to frequently asked questions.